REFUND POLICY

At HONGKONG BLUEFOCUS AGENCY LIMITED we strive to provide exceptional service and satisfaction to all our clients. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

  1. **Eligibility for Refund:**
  • Refunds are eligible within 7 days from the date of purchase.
  • Refunds will only be considered for services that have not been rendered or completed.
  1. **How to Request a Refund:**
  • To request a refund, please contact our customer support team at email [[email protected]] and provide your order details.
  • Your request will be processed within [7] business days.
  1. **Refund Process:**
  • Once your refund request is approved, refunds will be issued using the original payment method.
  • Please allow [7] business days for the refund to reflect in your account.
  1. **Non-Refundable Items:**
  • Service fee, account opening fee, penalty (if applicable)
  1. **Cancellation Policy:**
  • If you wish to cancel your service before it has been completed, please refer to our cancellation policy for any applicable fees.
  1. **Exceptions:**
  • In exceptional circumstances, such as technical errors or service disruptions on our end, we may issue refunds beyond the standard refund period.
  1. **Contact Us:**
  • If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team.

[HONGKONG BLUEFOCUS AGENCY LIMITED] reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.